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TERMS & CONDITIONS
1. Dispatch Time:
BikeGear is committed to delivering packages right from one kilogram to any size in the most economical and fastest way. Thanks to our partner FedEx/Aramex who is going to deliver most of our packages with the lowest shipping prices. To achieve economic shipping prices, we will be using by default standard/economy services for any respective carrier. The typical transit time for most carriers in economic service is between 7-15 business days. We clarify that this time does not include any customs clearance time. The time taken by customs cannot be influenced in any way. Any request for expediting the customs process cannot be handled in any case. Since these are government agencies and we are in no way to influence their procedure to work.
- Customs Examined boxes:
It is a procedural part that customs can open the box and examine the content. It is a regular practice that the customs department does. BikeGear has no way to influence to stop this activity from customs. Since it's a part of customs clearance. During this course, customs officials can open the package and examine the content as per their practice regulations due to which in some cases you can expect scratches/scuffs/dents and handling prints. Any claims related to such requests will be rejected. Such claims are not accepted by the carrier nor the shipper and we have no way to influence them not to examine the boxes. Unfortunately, we will not be able to help.
2. Shipping Carrier:
Most of our packages are shipped by FedEx Express, Aramex, and UPS express postal services from Europe, the USA, and Japan. This enables us to offer inexpensive shipping with tracking convenience. In case if any of our customers want faster delivery then we will provide faster shipping services to them. In this case, extra shipping charges are applicable which are to be paid by the customer. Please keep in mind using the private carrier can only affect the delivery time, not the handling and dispatch time. The time cannot be influenced by using private carriers.
Customers can track their orders by using the below URLs:
FedEx: https://www.fedex.com
DHL: https://www.dhl.com
UPS: https://www.ups.com/
Aramex: https://www.aramex.com/
3. We cover all the duties and taxes:
To provide a smooth experience to our customers BikeGear.in has taken an innovative initiative to absorb all the duties and taxes when you purchase from BikeGear.in.
To accomplish this, we will be showing the final door price on the website product page. Customer does not have to worry about any import/GST charges while buying from BikeGear.in.
In addition to the prices shown on the product page, the customer has to pay applicable shipping charges.
The shipping charges shown on the website are for private carriers’ economy express for door-to-door service.
-Liabilities for customers when the package is rejected:
In case, when the customer does not accept the package and the package gets returned due to any reason the customer will be responsible for the following charges as per the actuals
1. Return freight
2. Import duties at the origin
3. Custom brokerage fees
4. Restocking fees
The restocking fee is applied because the product is specifically ordered for the customer and such returns are not accepted, thus restocking fees between 15% to 50% are applicable in such cases.
4. Clearance document compulsion:
It is pretty much clear that when a customer is buying from BikeGear, the product will be shipped from an overseas location to the customer's doorstep. As per the regulation imposed by the government of India, all the recipients of foreign packages should comply with KYC norms as it is a mandatory step to clear your packages from customs. The customers are requested to submit their documents for KYC to the carrier website in case they are not able to do so they can send their documents to [email protected]. in this case BikeGear KYC team will get their KYC status approved.
As per the norms for imported products the customer has to submit at least one government-issued ID with a postal address where the package is coming from.
In case the customer fails to provide documents for the mentioned delivery address, the customer has to give the self-declaration letter addressing the authorities to consider the situation. We have no control to influence government agencies to approve such KYC documents. In case, any penalty is being applied since it is a mistake at the customer's end, the customer has to pay any fine/fees imposed on them by the agencies. BikeGear won't bear any such charges. In case because of any such situation, the order is returned the customer has to pay return charges mentioned in terms and conditions.
5. Cancellation Policies:
BikeGear offers a firm and clear cancellation policy for its customer. The customer has the right to cancel the order within 6 hours from the time of order. Any cancellation request after 6 hours passes, the customer has to pay cancellation fees of 10% to 15% depending upon the article type.
To request the cancellation of the order, the customer has to write a request on our registered email address: [email protected]
The second scenario could be, in case the article is not available and the customer is not willing to wait in such cases a full refund will be issued.
In case, if the customer has given the order for such products which are specially crafted cannot be canceled in any case even if there is a delay from the manufacturer. Such orders can be canceled if the manufacturer offers a full refund on the order and allows canceling the order. For example, Austin racing/ILM Berger takes about 2 to 4 months for most of the products but there have been many instances when they have taken longer than this time. In such cases, orders can be canceled only if the manufacturer allows them to cancel.
There is another instance, when a wrong price is shown on the website due to any reason (Technical/manual or any unseen reasons), we have the authority to cancel the order.
The customer cannot bind us to serve at the errored price. In such cases, we offer a refund and inform the client.
6. Refund Policy:
Once the refund is approved the refund can take place through the following methods:
1. Refund back to the source of origin - In such cases money will be refunded back to the card/bank account once agreed.
2. Store credit - In case if the refund is approved customer can avail of the refund amount as store credit and can be used for any future purchases.
It is not allowed to have a refund in another bank account or wallet, such request will not be entertained in any case.
The standard time to reflect any refund is between 5 to 8 business days. We have no control to make it sooner so any request regarding an immediate refund is not possible and cannot be entertained. The customer has to wait mention time to have the credit back in their account.
7. Transit Insurance:
The goods exported to the customers from the different locations of the world are handled in the best possible way but there is a slight chance that you may receive a damaged product. BikeGear handles the packages in a secured way as per the industry standards but once it goes in the carrier's hand, we have no control over handling. We do not ensure our packages by default but in case if the customer feels that they need insurance on the package in such cases the customer can simply write an email to the BikeGear team at [email protected]. The BikeGear team will come with the insurance charges and once the customer pays the charges the package can be insured. Any claim related to damaged goods will be rejected if goods are not insured.
Important note: It is the customers utmost responsibility to check the packet at the time of delivery. Post-delivery if any claim is raised cannot be entertained because it is a primary requirement that a customer should check the goods right in front of the delivery agent and should notify the carrier and BikeGear both.
8. Warranty Matters:
Most of the goods sold by BikeGear are covered under warranty. For any kind of warranty claims, customers are requested to check the destination countries' service centers. In case they don’t have a service center in their country then the customer is requested to ship the goods with returned warranty approval form to the given address. In such cases, customers are responsible for to and fro shipping charges and any applied tax by any side of customs officials. Any cost occurrence will be borne by the customer, BikeGear can assist you with a warranty but the cost for to and fro logistic and any tax if implied by the any side of customs is to be paid by the customer as per the actuals.
9. Card Transaction Charges:
Since BikeGear is exporting in many countries hence we use an international payment gateway that enables us to collect the payment in more than 50 currencies. So sometimes some banks may levy foreign currency mark-up charges on the transaction amount. Since we are billing you in your local currency but the payment gateway is international so some banks take it as an international transaction and levies foreign currency market charges which are between 2% to 5% depending upon the banks. BikeGear does not accumulate these charges. Any request to refund these transaction charges should be made to your respective banks and not to BikeGear.
10. Online dispute resolution (ODR)
Dispute resolution procedure
We are neither prepared, nor obligated to participate in a dispute resolution procedure brought before a consumer arbitration board.
Online dispute resolution
The European Commission offers an Online Dispute Resolution (ODS) platform for consumers, which is accessible via
the external link www.ec.europa.eu/consumers/odr.
Our email address: [email protected]
The place of jurisdiction and place of performance is Civitanova Marche Italy.
We bring in your notice that Italian Governing Law will be applicable.